elangPrivacy Policy

This page describes what we collect when you use elang and how we keep that data protected. We at elang collect personal information to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to comply with regional anti-money-laundering regulations. Our elang privacy practices reflect our commitment to transparent data handling and your right to understand how we use your information.

We recognize that privacy is central to your trust in our elang platform. We do not sell your personal data to third parties, do not use your information for unsolicited marketing, and do not share your account credentials with anyone. Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest using industry-standard security practices. We retain your data only for as long as necessary to provide our service, comply with legal obligations, or resolve disputes.

If you have questions about how we handle your data or if you want to exercise your rights regarding your information, contact our elang support team via email or in-platform chat. We respond to privacy requests within a reasonable timeframe and provide transparent answers to your questions.

What data we collect on elang

We at elang collect personal information when you create an account, make a deposit, request a withdrawal, or participate in our slot tournaments, live-casino games, or sportsbook markets. The information we collect includes your legal name, date of birth, email address, phone number, and payment details. We collect your legal name and date of birth to verify your identity against standard identity databases and to comply with regional gaming regulations. We collect your email address to communicate account updates, settlement notifications, and service changes. We collect your phone number as a secondary contact method for verification and account recovery.

When you fund your account on elang, we collect your payment method details—such as your e-wallet account number or bank account information—to process deposits and enable withdrawals. We do not store complete payment card numbers; instead, we use encrypted tokens provided by our payment processors. Our elang payment partners—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—handle the actual payment credentials, and we retain only the transaction records necessary to reconcile your account.

We at elang also collect transaction data when you participate in our games and markets. This includes the date and time of each slot tournament entry, live-casino hand, or sportsbook market, your chosen action or outcome, and the settlement result. We retain this data to settle disputes, detect fraud, and provide you with accurate account statements. We do not collect data about your personal browsing habits, location, or device identifiers beyond what is necessary to operate our service.

How we use your data on elang

We at elang use the personal information we collect for several specific purposes. First, we use your identity information to verify your account and comply with anti-money-laundering regulations. This verification process helps us confirm that you are who you claim to be and that your account is not being used for fraudulent purposes. Our elang compliance team may request additional documentation such as a government ID or address verification if our initial checks raise questions.

Second, we use your payment information to process deposits and withdrawals. When you request a withdrawal to mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we match your withdrawal request against your registered payment method and send the funds accordingly. Our elang payment flow requires your withdrawal method to match a payment channel you have previously used for deposits; we do this to prevent fraud and unauthorized access to your account.

Third, we use your email address and phone number to communicate account updates, settlement notifications, and important service changes. For example, if your withdrawal is delayed, we notify you via email. If we need to verify your identity before processing a withdrawal, we contact you via email or phone. We do not send promotional emails or unsolicited marketing on our elang platform. We only send communications directly related to your account activity and service operations.

We at elang use your transaction data solely to settle your accounts accurately, detect fraud, and provide you with transparent records of your participation.

How we store and protect your data on elang

We at elang store all personal data in encrypted databases protected by firewalls and access controls. Our servers may be located outside your home jurisdiction; however, we apply the same encryption and security standards regardless of server location. We encrypt data in transit using SSL/TLS protocols, meaning your information is scrambled as it travels between your device and our servers. We encrypt data at rest in our databases, meaning stored information cannot be accessed without the proper decryption keys.

Our elang team members who need access to your data for account verification, dispute resolution, or support purposes are contractually bound to maintain confidentiality. We do not grant access to your personal information to team members who do not have a legitimate operational need. We regularly audit our access logs to detect unauthorized access attempts and remove or restrict access if we identify suspicious activity.

We at elang retain your data for as long as necessary to provide our service, settle disputes, and comply with legal obligations. We typically delete account data within a reasonable period after you close your elang account, though we may retain transaction records for longer periods if required by law. If you request deletion of your data, contact our support team, and we will process your request subject to legal and operational constraints.

Third-party data processors and your rights on elang

We at elang use third-party service providers to process certain data on our behalf. These processors include payment processors such as online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, who handle your payment credentials and transaction settlement. We also use identity verification services to confirm your legal name and date of birth. Our elang contracts with these service providers require them to maintain confidentiality and to use your data only for the specific purposes we authorize.

You have the right to request what personal data we hold about you. You have the right to request correction of inaccurate data. You have the right to request deletion of your data subject to legal and operational constraints. You have the right to restrict how we use your data for certain purposes. To exercise any of these rights, contact our elang support team via email or in-platform chat. We will respond to your request within a reasonable timeframe and provide transparent explanations of any limitations.

Data retention and jurisdiction on elang

Our elang platform operates across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We respect the privacy regulations applicable in each jurisdiction where we operate. If you are located in a jurisdiction with specific data protection laws, we comply with those laws to the extent they apply to our service. We do not offer our service in jurisdictions where online gaming is prohibited; if your location restricts access, our platform will decline your account creation or restrict your existing account.

We at elang may update this privacy policy from time to time to reflect operational changes, regulatory requirements, or service improvements. We will communicate material changes via email and in-platform notification. Your continued use of elang after such notification constitutes acceptance of the updated policy. If you do not agree with our updated privacy practices, you may close your account and request a return of your balance.

If you have any questions or concerns about how we handle your data, contact our elang support team. We are committed to transparent communication and fair treatment of your personal information. We undertake to keep your data secure, to use it only for legitimate purposes, and to respect your privacy as a core principle of our elang platform.